Responsible Gaming

M99 promotes responsible gaming as part of its core philosophy. The primary aim of gambling at M99 is entertainment, and it should never be viewed as a source of income or a financial solution. Players are encouraged to engage with our platform in a manner that ensures their gaming experience remains enjoyable and within their personal limits.

Self-Control Tools

M99 provides various responsible gambling tools to assist players in maintaining control over their gaming activities. These tools include:

Deposit Limits: Players can set daily, weekly, or monthly deposit limits to manage their spending effectively.
Loss Limits: Players have the option to establish loss limits to cap their losses over a specified period.
Wagering Limits: Players can set limits on the amount wagered to help control their gambling expenditure.
Session Time Limits: Players can define how long they wish to engage in gaming sessions, promoting breaks and reducing extended play.
Cooling-Off Periods: M99 allows players to take a temporary break from gambling, which can help reset their mindset and approach.
Self-Exclusion Options: Players can choose to exclude themselves from the platform for a defined period or indefinitely if they feel they need to take a step back.

Self-Assessment

Players are encouraged to regularly reflect on their gaming habits to identify any early signs of problematic behavior. Here are some questions for self-assessment:

Am I gambling to escape from stress or emotional issues?
Do I find myself frequently increasing my bets after losses?
Have I ever lied to friends or family about my gambling activities?
Do I experience feelings of anxiety or distress when I think about my gambling?
Have I ever neglected personal responsibilities due to my gambling habits?
Do I feel a compulsion to gamble, even when I cannot afford to lose?
Am I constantly thinking about gambling, even when I am not playing?

Answering these questions can help players assess their relationship with gambling and identify any concerning patterns.

Protection of Minors

M99 is committed to preventing underage access to its services. To safeguard minors, the platform utilizes strict age verification and Know Your Customer (KYC) checks. Players must provide valid identification to confirm their age before accessing the gaming offerings. M99 also employs technology to monitor and restrict access to ensure that only those of legal gambling age can participate in online pokies.

External Help

M99 encourages players who may be experiencing difficulties with gambling to seek external support. Professional organizations that provide assistance include:

GamCare: Offers support and information to anyone affected by gambling.
BeGambleAware: Provides advice and resources for responsible gambling.
Local support services across Australia are also available, offering confidential help to those in need.

Early Warning Signs of Problematic Gambling Behavior

Recognizing early warning signs can significantly impact a player’s gambling experience. Some signs include:

Increased frequency of play beyond initial intentions.
Using gambling as a way to cope with stress or negative emotions.
Borrowing money to gamble or gambling with money that is needed for essential expenses.
Feeling guilt or shame after gambling activities.
Ignoring personal or work responsibilities due to gambling.

Immediate Actions for Players

If players feel they are losing control over their gambling, immediate action can be beneficial. Steps to take include:

Utilising self-control tools available on the platform.
Taking a break from gambling activities to reassess their habits.
Seeking help from friends, family, or professional support services.
Considering self-exclusion or cooling-off periods offered by M99.

Account Restriction and Self-Exclusion Mechanisms

M99 understands that some players may need to restrict their access temporarily or permanently. The platform allows users to initiate account restrictions at any time. Players can also opt for self-exclusion, which prevents access to their accounts for a specified duration or indefinitely. This process is straightforward and designed to support players in making responsible choices regarding their gaming.

Emphasis on Personal Responsibility

M99 advocates for personal responsibility when it comes to gambling. While the platform provides various tools and resources, players are ultimately responsible for their gaming activities. It is essential for players to use available tools to establish limits and recognize their own gaming behavior.

Confidentiality and Non-Judgmental Support

Players seeking support for gambling-related issues can expect a confidential and non-judgmental approach. M99 values player privacy and ensures that all interactions with the support team are handled sensitively and respectfully. The aim is to create an environment where players feel safe discussing their experiences and seeking help without fear of judgment.

M99 is dedicated to fostering a safe and enjoyable online pokies environment. By promoting responsible gaming practices and providing comprehensive support, M99 strives to ensure that all players can enjoy their gaming experience in a safe and responsible manner.