Terms and Conditions

Introduction and License

M99 is operated under a license issued by Curacao, offering a variety of gaming services, including real-money gambling and online pokies. By accessing or using our services, you agree to comply with these Terms and Conditions.

Eligibility

To access our services, users must be at least 18 years of age. M99 prohibits access to individuals located in jurisdictions where online gambling is not permitted. It is the user’s responsibility to ensure they comply with local laws regarding online gambling.

Account Rules

Users are permitted to create only one account with M99. Each account is subject to mandatory KYC (Know Your Customer) verification to comply with regulatory obligations. Users must maintain the security of their account credentials and are responsible for all activities conducted through their account. Any misuse, including sharing account details or allowing others to use the account, may result in account suspension or closure.

Deposits and Withdrawals

Deposits must be made using approved payment methods. Transactions are processed in accordance with AML (Anti-Money Laundering) compliance obligations. Users must complete verification requirements before initiating withdrawals. Generally, withdrawal requests are processed within a reasonable timeframe, subject to verification and approval.

Prohibited Activities

M99 strictly prohibits any form of cheating, fraud, bonus abuse, use of bots, or exploitation of system errors. Engaging in unauthorized manipulation of gameplay or any activity that undermines the integrity of our services will result in immediate account termination.

Limitation of Liability and Termination

M99 reserves the right to suspend, restrict, or permanently close any account in cases of violation of these Terms and Conditions, regulatory requirements, or if suspicious activity is detected. Users acknowledge that M99 is not liable for any losses arising from the suspension or termination of accounts.

Bonus Terms and General Promotional Conditions

Promotions and bonuses offered by M99 are subject to specific terms and conditions. Users are advised to review these terms prior to participation. Bonuses may have wagering requirements, expiration dates, and specific eligibility criteria that must be adhered to.

Fair Play and Game Integrity Rules

M99 is committed to maintaining fair play and the integrity of its gaming services. Any attempts to defraud the platform, manipulate game outcomes, or engage in collusion will lead to severe penalties, including account closure and reporting to relevant authorities.

Fraud Prevention and Security Monitoring

M99 employs advanced security measures to monitor transactions and player activity to prevent fraud. Users are encouraged to report any suspicious activity to the support team to help maintain a secure gaming environment.

Dispute Resolution and Complaint Handling Process

In case of disputes, users should first contact the support team to seek resolution. If the issue remains unresolved, users may escalate their complaint to relevant regulatory bodies in accordance with applicable laws.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Australia.

Responsible Gambling Measures and User Protection Tools

M99 is dedicated to promoting responsible gambling. Users are encouraged to set limits on their gaming activities, including deposit limits, loss limits, and time limits. The platform provides various tools and resources to assist users in managing their gambling behavior effectively.

• Users can request self-exclusion for a specified period.
• Support resources for gambling-related issues are readily available.

By using M99’s services, users agree to adhere to these Terms and Conditions and acknowledge their responsibility for gambling in a safe and regulated manner.